Refund policy

At MiniCharmies, we want every customer to feel happy and confident when shopping with us. If you are not fully satisfied with your purchase, we offer free returns and refunds within 30 days of receiving your order.

Return Eligibility

To be eligible for a return, the item must be returned within 30 days of delivery. The product should be unused, in its original condition, and include any original packaging or accessories when applicable.

Returns may be accepted for items that are damaged, defective, incorrect, or no longer wanted, as long as they meet the return conditions above.

Free Returns

MiniCharmies offers free returns within 30 days. Customers will not be charged a return fee for eligible return requests.

To start a return, please contact us at support@minicharmies.shop with your order number, full name, and a brief reason for the return. Our support team will guide you through the return process.

Refunds

Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund. If approved, your refund will be processed back to your original payment method.

Please note that depending on your bank or payment provider, it may take several business days for the refund to appear in your account.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at support@minicharmies.shop. Include your order number and clear photos of the item and packaging so we can review the issue and provide a suitable solution.